Shipping policy

Shipping Policy

Thank you for shopping with POOLHOUR.

Processing Time

Orders are processed within 1–3 business days after being placed.

Shipping Time

• United States: 7–12 business days (estimated)

Shipping times may vary depending on location, season, and customs processing.

Shipping Origin

Our products are shipped from our international and partner warehouses.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Delays

We are not responsible for delays caused by customs, weather, or carrier issues, but we will assist you in tracking your package.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us at support@poolhour.com and we will assist you as soon as possible.